Policies

Terms Of Service

Effective Date: July 20th, 2026

These Terms of Service (“Terms”) govern your access to and use of friscoengagementrings.com (the “Site”), operated by Frisco Engagement Rings (“Frisco Engagement Rings,” “we,” “us,” or “our”). By accessing or using the Site, placing an order, or creating an account, you agree to be bound by these Terms. If you do not agree, do not use the Site.

1. Eligibility

You must be at least 18 years old, or the age of majority in your jurisdiction, to place an order on this Site. By using the Site, you represent that you meet this requirement and that any information you provide is accurate and current.

2. Products, Descriptions & Disclosures

We make reasonable efforts to accurately describe our jewelry, including metal type and karat weight, diamond and gemstone characteristics, and whether a stone is natural, lab-created, or simulated. In accordance with FTC guidance on jewelry advertising:

  •     Metal content and quality marks (e.g., 14K, 18K, platinum alloy composition) are disclosed on each product page.

  •     Gemstone treatments (such as clarity enhancement or irradiation), where applicable, are disclosed on the product page.

  •     Natural, lab-created, and simulated stones are clearly distinguished in product titles and descriptions.

Colors, textures, and proportions may vary slightly from photographs due to display settings and the handmade nature of fine jewelry. Weights (including total carat weight) are approximate and may vary within standard industry tolerances.

3. Pricing & Payment

All prices are listed in U.S. dollars and are subject to change without notice. Prices do not include applicable sales tax or shipping/insurance costs, which are calculated at checkout. We reserve the right to correct pricing errors, including after an order has been placed; if a correction affects your order, we will contact you before charging the corrected amount and you may cancel at no cost.

4. Order Acceptance

Your order is an offer to purchase, which we may accept or decline at our discretion — for example, in cases of suspected fraud, pricing errors, or inventory unavailability (relevant for one-of-a-kind or made-to-order pieces). We will notify you if we are unable to fulfill your order.

5. Shipping & Risk of Loss

Given the value of fine jewelry, all orders are shipped fully insured and typically require a signature on delivery. Risk of loss passes to you upon our carrier’s confirmed delivery. Estimated delivery times are provided at checkout and are not guaranteed. See our Return & Refund Policy for information on damaged or lost shipments.

6. Custom & Made-to-Order Items

Custom designs, engraving, and ring resizing are made specifically for you. Production timelines for custom or made-to-order pieces will be communicated at the time of purchase and are estimates, not guarantees.

7. Intellectual Property

All content on the Site — including text, graphics, logos, product photography, and design elements — is owned by or licensed to Frisco Engagement Rings and is protected by copyright, trademark, and other intellectual property laws. You may not reproduce, distribute, or create derivative works from Site content without our prior written consent.

8. Accounts

If you create an account, you are responsible for maintaining the confidentiality of your login credentials and for all activity under your account. Notify us immediately of any unauthorized use.

9. Prohibited Uses

You agree not to:

  •     Use the Site for any unlawful purpose or in violation of these Terms;

  •     Attempt to gain unauthorized access to the Site, other accounts, or our systems;

  •     Use automated means (bots, scrapers) to access the Site without our permission;

  •     Interfere with the Site’s operation or security.

10. Disclaimer of Warranties

THE SITE AND ALL PRODUCTS ARE PROVIDED “AS IS” AND “AS AVAILABLE,” WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT, EXCEPT AS EXPRESSLY STATED IN OUR PRODUCT WARRANTY OR RETURN & REFUND POLICY.

11. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, FRISCO ENGAGEMENT RINGS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES ARISING OUT OF YOUR USE OF THE SITE OR PRODUCTS PURCHASED THROUGH IT. OUR TOTAL LIABILITY FOR ANY CLAIM SHALL NOT EXCEED THE AMOUNT YOU PAID FOR THE PRODUCT(S) GIVING RISE TO THE CLAIM.

12. Indemnification

You agree to indemnify and hold Frisco Engagement Rings harmless from any claims, damages, or expenses (including reasonable attorneys’ fees) arising from your violation of these Terms or misuse of the Site.

13. Dispute Resolution & Arbitration

Please read this section carefully — it affects your legal rights. Except for disputes eligible for small claims court, any dispute arising out of or relating to these Terms or your purchase will be resolved by binding individual arbitration administered under the rules of a recognized arbitration provider, rather than in court. You and Frisco Engagement Rings each waive the right to a jury trial and to participate in a class action. You may opt out of this arbitration agreement by sending written notice to [email protected] within 30 days of first accepting these Terms.

14. Governing Law

These Terms are governed by the laws of the State of Texas, without regard to its conflict-of-laws principles, and (for any matter not subject to arbitration) the state and federal courts located in Collin County, Texas shall have exclusive jurisdiction.

15. Changes to These Terms

We may update these Terms from time to time. The “Effective Date” above reflects the most recent revision. Continued use of the Site after changes take effect constitutes acceptance of the revised Terms.

16. Contact Us

Frisco Engagement Rings

6160 Warren Pkwy, Suite #100, Frisco, TX 75034

Email: [email protected]

Phone: (972) 565-4632

Privacy Policy

Effective Date: July 20th, 2026

This Privacy Policy explains how Frisco Engagement Rings (“we,” “us,” or “our”) collects, uses, shares, and protects information when you visit or make a purchase on friscoengagementrings.com (the “Site”).

1. Information We Collect

We collect the following categories of information:

  •     Contact & identity information — name, email, mailing address, phone number.

  •     Order & payment information — items purchased, ring size, engraving text, and payment details (processed by our payment provider; we do not store full card numbers).

  •     Account information — login credentials and order history, if you create an account.

  •     Device & usage information — IP address, browser type, pages viewed, and referring URLs, collected automatically via cookies and similar technologies (see our Cookie Policy).

  •     Communications — messages you send us via email, chat, or contact forms.

2. How We Use Information

We use the information we collect to:

  •     Process and fulfill orders, including shipping, insurance, and customer service;

  •     Communicate with you about orders, promotions, and updates (where permitted, with opt-out available);

  •     Maintain and improve the Site, including analytics and fraud prevention;

  •     Comply with legal, tax, and regulatory obligations.

3. Cookies & Tracking Technologies

We and our service providers use cookies and similar technologies for site functionality, analytics, and advertising. Details on the categories used, third-party tools, and how to manage your preferences are in our Cookie Policy.

4. How We Share Information

We do not sell your personal information for money. We may share information with:

  •     Service providers who help us operate the Site and fulfill orders (e.g., payment processors, shipping carriers, email/marketing platforms, analytics providers), under confidentiality obligations;

  •     Legal & safety authorities, where required by law, subpoena, or to protect our rights and the safety of others;

  •     A successor entity, in connection with a merger, acquisition, or sale of assets.

5. Your Privacy Rights

Depending on where you live, you may have rights under state privacy laws, including the Texas Data Privacy and Security Act (TDPSA) and similar laws in other states (such as California’s CCPA/CPRA). Where applicable, you have the right to:

  •     Confirm whether we process your personal data, and access that data;

  •     Correct inaccuracies in your personal data;

  •     Delete your personal data;

  •     Obtain a portable copy of your data;

  •     Opt out of targeted advertising, the sale of personal data, or profiling used for certain automated decisions.

We honor opt-out preference signals, such as Global Privacy Control (GPC), where legally required. To exercise any of these rights, contact us at [email protected]. We will not discriminate against you for exercising your privacy rights. You may designate an authorized agent to submit a request on your behalf, subject to verification.

We do not knowingly collect personal information from children under 13, and the Site is not directed to children. If you believe a child has provided us with personal information, contact us so we can delete it.

6. Data Security

We use administrative, technical, and physical safeguards designed to protect your information. No method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

7. Data Retention

We retain personal information for as long as needed to fulfill the purposes described in this policy, comply with legal and tax obligations, resolve disputes, and enforce our agreements.

8. Changes to This Policy

We may update this Privacy Policy periodically. The “Effective Date” above reflects the most recent revision. Material changes will be posted on this page.

9. Contact Us

Frisco Engagement Rings

6160 Warren Pkwy Suit #100, Frisco, TX 75034

Email: [email protected]

Phone: (972) 565-4632

Return & Refund Policy

Effective Date: July 20th, 2026

We want you to love your purchase from Frisco Engagement Rings. If something isn’t right, here’s how returns, exchanges, and refunds work.

1. Standard Returns

Eligible items may be returned within [30] days of delivery for a full refund to your original payment method, provided the item is unworn, undamaged, and in its original packaging with all original tags, certificates, and appraisal documents included.

2. Non-Returnable Items

The following items cannot be returned or exchanged unless defective:

  •     Custom or made-to-order designs;

  •     Engraved items;

  •     Rings that have been resized;

  •     Items marked “Final Sale” at time of purchase.

3. Exchanges & Ring Sizing

We offer one complimentary resizing within 60 days of delivery for standard ring styles (within standard sizing ranges). Exchanges for a different style are treated as a return plus a new order and are subject to the return window above.

4. Refunds

Once we receive and inspect your returned item, we’ll notify you of approval status. Approved refunds are issued to your original payment method within 5–10 business days. Original shipping and insurance charges are non-refundable; this will be disclosed before you complete a return.

5. Damaged, Defective, or Incorrect Items

If your item arrives damaged, defective, or different from what you ordered, contact us within 7 days of delivery at [email protected] with photos of the item and packaging. We will arrange a prepaid return and provide a replacement or full refund, including shipping costs, at no charge to you.

6. Lost or Stolen Shipments

All shipments are insured. If your package is confirmed lost or shows delivered but you did not receive it, contact us within 7 days so we can file a claim with the carrier and arrange a replacement or refund.

7. How to Start a Return

Email [email protected] with your order number and reason for return. We’ll provide instructions and, where applicable, a prepaid shipping label. Please use a trackable, insured shipping method for any return you arrange yourself.

8. Warranty

Frisco Engagement Rings offers a limited lifetime warranty against manufacturing defects. This warranty does not cover normal wear and tear, loss, theft, or damage from accidents or improper care. 

9. Contact Us

Frisco Engagement Rings

Email: [email protected]

Phone: (972) 565-4632

Cookie Policy

Effective Date: July 20th, 2026

This Cookie Policy explains how Frisco Engagement Rings uses cookies and similar tracking technologies on friscoengagementrings.com, and the choices available to you. It should be read together with our Privacy Policy.

1. What Are Cookies

Cookies are small text files placed on your device when you visit a website. They help the site function, remember your preferences, and provide analytics and advertising insights.

2. Categories of Cookies We Use

  •     Essential cookies — required for core site functionality, such as your shopping cart and checkout (cannot be disabled).

  •     Performance & analytics cookies — help us understand how visitors use the Site (e.g., Google Analytics), so we can improve it.

  •     Functional cookies — remember preferences like currency or recently viewed items.

  •     Advertising & retargeting cookies — used by us and partners (e.g., Meta/Facebook Pixel, Google Ads) to show relevant ads and measure campaign performance.

3. Third-Party Tools

We use third-party services that may set their own cookies, including analytics providers, advertising networks, and payment processors. These third parties have their own privacy and cookie policies, which we encourage you to review.

4. Your Choices

You can manage or disable cookies through:

  •     Your browser settings — most browsers let you block or delete cookies (this may affect Site functionality);

  •     Opt-out tools from advertising networks (e.g., the Digital Advertising Alliance’s opt-out page);

  •     Global Privacy Control (GPC) or similar opt-out signals — we honor these where legally required, for opting out of targeted advertising and data sales.

5. Do Not Track

Some browsers offer a “Do Not Track” signal. There is no industry-standard response to these signals, so our Site does not currently respond to them differently, though we do honor recognized opt-out signals such as GPC as described above.

6. Changes to This Policy

We may update this Cookie Policy from time to time. The “Effective Date” above reflects the most recent revision.

7. Contact Us

Frisco Engagement Rings

Email: [email protected]